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Give a refund

1 minute read · updated 27 Oct 2026

Return items, put good ones back in stock and record how the money went back.

  1. Step 1: Find the sale

    Tap More, then Sales history. Search by receipt number or amount, then tap the sale.
  2. Step 2: Tap Refund

    Choose how many of each item are coming back and why.
  3. Step 3: Choose the condition

    Pick Back in stock if it can be sold again. Damaged items are recorded as a loss.
  4. Step 4: Give the money back

    Choose cash, transfer or card. The refund is saved with your name and the time.
Refund by a cashier A cashier's refund needs the owner's or manager's PIN. Approval needs internet.
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