storeflowDownload for desktop

Reset a PIN, pause or remove someone

1 minute read · updated 27 Oct 2026

Look after your staff's access from Team.

  1. Step 1: Open the person

    Tap More, then Team, then their name.
    Team screen
  2. Step 2: Reset PIN

    They make a new 4-digit PIN the next time they open the app.
  3. Step 3: Pause access

    They can't log in until you turn it back on.
  4. Step 4: Sign out phone

    Use it if their phone is lost. Sales that hadn't backed up are flagged so you can check them against the cash.
  5. Step 5: Remove from team

    They are signed out for good. Their past sales stay in your records with their name.
Was this helpful?