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Sales aren't backing up

1 minute read · updated 27 Oct 2026

Sales stay safe on your phone until they back up. Here's how to push them through.

  1. Step 1: Check the badge

    Tap the backup badge on Home to see what is waiting.
    Backing up screen
  2. Step 2: Get online

    Switch on mobile data or Wi-Fi, then tap Try again now.
  3. Step 3: Still stuck

    Don't log out or uninstall. Message us and we'll help.
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