The printer won't print

Most printer problems are pairing, paper the wrong way round or the printer asleep.

1. 1

   Step 1: Printer not in the list

   Pair it in your phone's Bluetooth settings first. Storeflow only lists printers paired with this phone.
2. 2

   Step 2: Receipt comes out blank

   Thermal paper prints on one side. Turn the roll over and print a test receipt again.
3. 3

   Step 3: Asleep or out of range

   Hold POWER to wake it, stay within a few metres, then tap Reconnect printer.
4. 4

   Step 4: Send us the printer log

   Tap More, Receipt printer, Copy printer log, and paste it to us on WhatsApp.